Frequently Asked Questions

The minimum age to register and play at 563ph is 21 years old, in accordance with Philippine gaming regulations. This applies to all players regardless of location. 563ph strictly enforces this requirement and will verify the age of all players during the KYC process. Accounts found to belong to underage individuals will be immediately closed.

No. Each player is permitted to hold only one active 563ph account. Creating multiple accounts is a violation of our Terms & Conditions and may result in the suspension of all associated accounts and the forfeiture of any balances or bonuses. If you have accidentally created a duplicate account, please contact our support team immediately to resolve the issue.

To complete KYC (Know Your Customer) verification at 563ph, you will need to submit a valid Philippine government-issued ID. Accepted documents include:

• Philippine Passport
• SSS / GSIS ID
• Driver's License
• PhilHealth ID
• Voter's ID / National ID (PhilSys)
• PRC ID

You may also be asked to provide proof of address and a selfie with your ID. KYC verification is required before your first withdrawal.

If you have forgotten your 563ph password, click the "Forgot Password" link on the login page. Enter the email address or mobile number registered to your account. You will receive a password reset link or OTP. Follow the instructions to set a new password. For security, choose a strong password that you do not use on other platforms. If you continue to have trouble accessing your account, contact our 24/7 support team via live chat.

563ph supports a wide range of payment methods popular with Filipino players, including:

• E-wallets: GCash, PayMaya
• Online Banking: BPI, BDO, Metrobank
• Cards: Visa, Mastercard

All transactions are processed in Philippine Peso (₱). The available payment methods may vary depending on your location and account status.

The minimum deposit amount at 563ph varies by payment method. Generally, e-wallet deposits via GCash and PayMaya have a minimum of ₱100, while bank transfers may have a higher minimum. Please check the cashier section of your 563ph account for the current minimum and maximum deposit limits for each payment method.

Most deposits at 563ph are credited instantly. GCash and PayMaya deposits typically reflect in your 563ph account within seconds. Bank transfers may take up to 30 minutes during business hours. If your deposit has not appeared after 1 hour, please contact our support team with your transaction reference number and we will investigate promptly.

563ph does not charge any fees on deposits. However, your bank or e-wallet provider may apply their own transaction fees. We recommend checking with your payment provider before making a deposit. Any fees charged by third-party payment processors are outside of 563ph's control.

To withdraw from your 563ph account, navigate to the cashier section and select "Withdraw." Choose your preferred withdrawal method — GCash, PayMaya, BPI, BDO, or Metrobank — enter the amount, and confirm the request. Make sure your KYC verification is complete before submitting a withdrawal, as unverified accounts cannot process cashouts.

563ph processes withdrawal requests within 24 hours on business days. E-wallet withdrawals to GCash and PayMaya are typically the fastest, often completing within a few hours of approval. Bank transfers to BPI, BDO, and Metrobank may take 1–3 business days depending on your bank's processing times. Withdrawal requests submitted on weekends or Philippine public holidays may be processed on the next business day.

Common reasons for withdrawal delays or declines at 563ph include:

• Incomplete KYC verification — your ID documents have not been approved yet.
• Active bonus wagering requirements that have not yet been met.
• The withdrawal amount exceeds your available balance after pending bets are settled.
• Your withdrawal details (e.g., GCash number or bank account) do not match the name on your 563ph account.
• A security review has been triggered on your account.

If your withdrawal has been pending for more than 24 hours, contact our support team via live chat with your transaction ID for assistance.

563ph offers a welcome bonus for new players upon their first deposit. The exact bonus amount and terms are displayed on the promotions page of your 563ph account. Welcome bonuses are subject to wagering requirements, which must be completed before any bonus-derived winnings can be withdrawn. Always read the full bonus terms before opting in to any promotion at 563ph.

A wagering requirement (also called a playthrough requirement) is the number of times you must bet your bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you must place a total of ₱10,000 in bets before the bonus funds convert to withdrawable cash. Different games at 563ph may contribute different percentages toward wagering requirements — slots typically contribute 100%, while table games may contribute less.

Most bonuses at 563ph are claimed automatically when you make a qualifying deposit. Some promotions may require you to enter a bonus code during the deposit process or opt in via the promotions page. Check the specific terms of each promotion for the correct claim method. If a bonus has not been credited to your account after a qualifying deposit, contact our support team and we will look into it right away.

Yes. If you prefer to play without bonuses, you can opt out of promotional offers in your 563ph account settings. Playing without a bonus means your deposits and winnings are not subject to any wagering requirements, giving you full flexibility to withdraw at any time. This is a personal choice and will not affect your ability to play any games on the 563ph platform.

563ph offers a wide variety of games designed for Filipino players, including:

• Slots — hundreds of titles from leading providers, including jackpot slots
• Live Casino — real-time games with live dealers including baccarat, roulette, and blackjack
• Bingo — classic and themed bingo rooms
• Sports Betting — PBA, NBA, UFC, boxing, badminton, and more
• Ocean King Jackpot — popular fish shooting arcade-style games

New games are added regularly, so check the 563ph lobby for the latest additions.

Yes. The 563ph platform is fully optimized for mobile play. You can access all games directly through your mobile browser on Android or iOS without needing to download a separate app. The mobile experience at 563ph is designed to be smooth and responsive, whether you are playing on a smartphone in Manila, Cebu, Davao, or anywhere else in the Philippines.

Yes. All games at 563ph use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our slot and table games are provided by reputable software developers whose RNG systems are independently tested and certified. Live casino games are streamed in real time from professional studios with trained dealers, providing a transparent and authentic gaming experience.

You can set deposit limits, session time limits, and loss limits directly from the Responsible Gaming section of your 563ph account settings. Limits take effect immediately once set. If you wish to increase a limit, a mandatory 24-hour cooling-off period applies. Decreases to limits are applied instantly. We encourage all 563ph players to use these tools to keep their gaming enjoyable and within budget.

To request self-exclusion, go to the Responsible Gaming section in your 563ph account settings and select "Self-Exclusion." Choose your preferred exclusion period — 30 days, 90 days, 180 days, or permanent. Once activated, your account will be suspended immediately for the full duration. Self-exclusion cannot be reversed or shortened once it is in effect. For additional support, you may also contact PAGCOR's responsible gaming resources through their official government channels.

If you are concerned about your gaming habits, 563ph encourages you to take action early. You can:

• Use the self-assessment checklist on our Responsible Gaming page.
• Set deposit, loss, or session limits on your 563ph account immediately.
• Request a cooling-off period or self-exclusion via your account settings.
• Contact our 24/7 support team via live chat for a confidential conversation.
• Reach out to PAGCOR or the Philippine Department of Health's mental health helpline for professional support.

Remember: gaming at 563ph should always be fun. If it stops being fun, it is time to take a break.

563ph uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our platform. Your personal and financial information is stored securely and is never shared with unauthorized third parties. We also employ multi-factor authentication options and regular security audits to keep your 563ph account safe. For full details, please review our Privacy Policy.

If you suspect that someone has accessed your 563ph account without your permission, change your password immediately and contact our support team via live chat. We will place a temporary hold on your account while we investigate. Do not share your 563ph login credentials with anyone. 563ph staff will never ask for your password via chat, email, or any other channel.